Returns, Exchange and Refund Policy

Online returns must be received by our warehouse within 45 days of the shipping confirmation date. Once received by our warehouse, the return takes 7-14 business days to process. Please allow up to 14 business days for us to process your refund It can take up to 5 additional business days after the refund is processed for your bank to credit the funds back to your account.

At this time, we are unable to exchange products.

If the item you received is damaged, please contact us within 10-15 days of the order being received and provide the clear and valid proof (photos or video of the item and the SKU number). We will verify the case and negotiate compensation solutions with you according to the extent of damage. If we confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case.

For non-quality issues(such as personal reason), customer will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.